Monday, December 28, 2009

Indianapolis International Airport Review - Poor Signage

Returned today from my annual trip to spend Christmas with my parents in Florida. I would like to report that the signage, or lack thereof, at the new airport has improved. It hasn't. It's still horrible - Indianapolis' new airport has by far the worst signage of any airport I have been in.

It was common walking through the terminal to see people with confused looks trying to figure out where to go. The worst place is leaving the screening area. The gates are not well marked and it is easy to take a wrong turn and walk right out of the secure area, necessitating another pass through security. Earlier this year a TSA official told me that the designers of the airport didn't want to give it a cluttered" look by having too many signs.

Fortunately, I've now been to the new airport a few times and thus knew where I needed to go, at least most of the time.

One can't help but think that the airport was overbuilt...that there isn't enough air traffic coming through Indianapolis to fully support such a large facility. Even though I was traveling during the busiest travel days of the year, the airport's expansive facility seemed woefully underused.


Andrea said...

Hmmm, I'll have to look when I return next week (I'm currently in the land of Why do people live here? - 20 inches of snow in one week is ridiculous), but have not noticed that the signage was lacking and have had little trouble finding my way around. Like going to any new place, there's a learning curve but after a few flights I feel fairly comfortable with the new terminal.

Baloo said...

I regretfully admit I voted for Mayor Ballard. He has to be the first Marine that I have come across whom forgot how important Honor is. He is a true disappointment.