Tuesday, September 7, 2010
My Phone Call to Ivy Tech- One Hour of My Life I Won't Get Back
I just hung up with the Ivy Tech's registrar's office. I had a quick question regarding information I had subpoenaed from the registrar. The voice mail gave you no choice of waiting, except for suggesting that I could look up FAQs on their webpage. I was told though there were only four callers ahead of me..not too bad.
I spent an hour on hold before someone finally picked up my call.
I teach at the University of Indianapolis and have called the registrar's office several times. Not once have I ever been put on hold, much less for a whole hour. Most colleges exist in a highly competitive environment and try to keep students and others happy not drive them away with obscene wait times. Apparently Ivy Tech isn't worried about competition. Not sure why.